ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment
Company Size:  0 – 1,000 Employees  /  Industry:  Transportation / Distribution
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Tony Rossi
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  1.75x the time we expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
NEXTDAY was a strong partner throughout the project. They listened closely to our business issues, responded quickly when challenges came up, and worked with us to find practical solutions.

Like any implementation, we faced a few issues along the way. What stood out was how NEXTDAY handled them. They did not make excuses or leave us on our own to figure things out. They engaged quickly, understood the impact on the business, and took action to resolve the issues.

The biggest lesson learned is to be direct and transparent with NEXTDAY about what is working, what is not working, and what the business needs. When we raised concerns, they listened and responded. They also looked for ways to go beyond the immediate request and help us improve the overall outcome.

Overall, our project experience was positive. NEXTDAY proved to be responsive, solution-oriented, and committed to helping us succeed.

ERP Area: HR/Human Capital Management
Software: Dayforce
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Financials
Company Size:  1 – 5k Employees  /  Industry:  Healthcare / Medical
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Sara Phillips – Tony Rossi
Project(s) in Scope:  Initial deployment (Phase 1),Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Dayforce really oversold updates to their software that had not been fully built or vetted. Additionally, our overall benefits implementation did not go well. This was completely due to Dayforce’s lack of attention or dedication to our project. It went so poorly that they agreed to review and correct the entire implementation and credited us back a great deal of money.

Lastly, Dayforce does not openly explain that every time you need support or to build something or make a change the cost is exorbitant. They do not do a good job managing service tickets and are nearly impossible to get help urgently.