ScottMadden

At ScottMadden^®, we invest in our clients’ businesses by listening to their challenges, leveraging our in-depth expertise, and personalizing our approach. We apply this methodology across all practice areas to deliver a broad array of consulting services to meet your needs.

Transform and Improve Your Support Services Operations

ScottMadden helped pioneer shared services in the 1990s, and since then our Corporate & Shared Services practice has completed more than 1,700 projects, including hundreds of large, multi-year implementations. Our clients span a variety of industries from energy to healthcare to higher education to retail with projects that range from assessing and improving corporate functions to business case development and shared services design and implementation to optimizing mature delivery models.Before we begin any project, we sit down with our client to assess their current situation and challenges. Our experienced teams employ deep cross-functional expertise to address our clients’ challenges and produce practical and measurable solutions.We work step-by-step with clients, developing an adaptable framework to ensure each project’s success. But just as importantly, we do what we say we are going to do, with integrity, tenacity, and a genuine passion for the work throughout the entire project.

Human Capital Management

The world of human capital is transforming, and for more than 35 years, ScottMadden has been helping clients manage this evolution.Business leaders look to Human Resources (HR) to address human capital management issues like the fight for talent, global expansion, and the dynamics of an aging workforce. HR organizations have to be nimble and proactive to meet these expectations—HR leaders who can bring creative, leading-edge solutions, while balancing business-specific requirements, will be valued contributors to the executive suite.Human capital management has been a core specialty at ScottMadden since our inception in 1983. As such, we have a dedicated human capital practice. Our recognized experts consult across geographies and industries, from aerospace and defense to consumer products and entertainment to healthcare and transportation.We offer HR strategy, HR transformation, HR shared services, talent transformation, technology selection and optimization, analytics, and change management—the services your organization needs to excel.

Countries Covered:NOAM
Glassdoor Rating:4.7
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
Glassdoor Headquarters:Raleigh, NC
Glassdoor Founded: 1983
Glassdoor Ownership Type: Company - Private
Glassdoor Revenue: $25 to $50 million (USD) per year

Raven Certified

2516 Reviews

ServiceNow Employee Portal, Case Management & Knowledge Base Implementation

November 26, 2018 11:26 pm

5^{/ 5}

HR Software:  ServiceNow
Products Implemented:  Employee portal, case management and knowledge base
Company Size: 10 – 20k Employees /  Industry:  Media / Printing / Publishing
Regions in Scope:  North America
Level of Complexity:  10
Reviewer Role: Project Leader

Consultant Recognized: Mark Ladisch
Project(s) in Scope: Initial deployment (Phase 1)

Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lessons learned were simply to have the right people at the ready for this project. It was a big undertaking and ScottMadden was there to help us achieve it, but our team needed to do their part. Since all parties were ready to work, things went very smoothly for the most part – expected hiccups along the way due to unforeseen tasks that came up along the way (internally).

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