SuMO

SuMO provides Enterprise Service & IT Operations Management solutions that support our clients’ Digital Transformation. It’s what we do.

With experience that combines strategic process consulting with expertise in the market’s leading technologies, some of the world’s most respected companies trust SuMO to deliver value-based consulting & technology services.

Project-based or on-demand. We’ll own the risk so you don’t have to.

SuMO is the first and only Canadian owned company to achieve both ServiceNow GOLD SERVICES, GOLD SALES and AUTHORIZED TRAINING PARTNER status from ServiceNow.

Projects

You need to deliver a Service, Asset or Operations Management project and are looking for delivery options that will stay on budget and meet deadlines. Stop looking.

We have successfully delivered Enterprise Service Management projects to client’s in the US, Canada, Europe & Asia and can do the same for you. Problem solved.

Resources

We are your partner for on-demand Business Process and Technical Consultant experts.

If you need Service or Asset Management resources for your project, enhancements or solution consulting, we can deploy our certified and experienced resources.

Onsite or remote. Usually within a few days.

Support

You need technical support for your service-desk software but lack the qualified resources and budget to staff up. When North America’s largest companies need support for their instances, they don’t panic. They call us.

With full or part-time support options we can help you with application administration, enhancements, 2nd / 3rd line support or full managed platform services.

Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
Marquee Customers:Toronto Stock Exchange, City of Windsor, Royal Bank of Canada, Texas A&M University, CIBC
Countries Covered:NOAM, Western Europe, APJ

Raven Certified

2516 Reviews

ServiceNow HR Core, Recruiting, Incident, Problem & Change Management Implementation

December 5, 2018 9:21 pm

4^{/ 5}

HR Software:  ServiceNow
Products Implemented: HCM (HR Core),Recruiting / Onboarding, Incident, Problem and Change Management
Company Size: 1 – 5k Employees /  Industry:  Computers (Hardware, Desktop Software)
Regions in Scope:  North America
Level of Complexity:  7
Reviewer Role: Project Team Member

Consultant Recognized: Neil Ryan
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be prepared and budget the time accordingly. Give your team plenty of time to review sprints and test, test, test.

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