An effective human capital strategy has never been more important
Optimizing the power of your people is central to achieving a competitive upper hand and long-term success. Your entire operating model must effectively support employee recruitment, retention, performance and engagement to ensure individuals contribute meaningfully to your organization’s vision.
At RSM US LLP, we’ll advise you on gaining an objective, fact-based perspective to align your human capital function to strategic business goals. Once we thoroughly understand your organization’s objectives and unique challenges, we can strategically examine your organizational configuration, advise you on implementing the right human capital management (HCM) system, review and refine work roles, provide human resources (HR), a human resources information system (HRIS) or payroll administration, and so much more.
An unbiased approach to delivering effective human capital solutions
Our holistic approach enables your company to explore the technology and vendors that will best meet your specific, strategic human capital goals. We bring extensive relationships with industry-leading providers and leverage experienced internal resources to achieve an effective and efficient solution that delivers a return on investment.
Whether you’re seeking guidance with software selection, implementation management, project management, change management or training, we work with the best technology solution providers in the human capital/workforce management space.
Human capital services that scale to support organizational growth
Our depth of solutions encompasses the many interrelated aspects of human resources, payroll, benefits and technology to build an optimized and forward-facing people strategy structured to support growth and weather change.
Unleash the potential of your greatest asset—your people. Studies show that candidates and employees value being a part of teams that support their growth, wellbeing and flexibility. With our understanding of the employee experience, we will customize frameworks, improve talent practices, and create more stickiness and engagement within your organization.
Examples of our capabilities include:
Employee experience support
Employee retention assessments
Culture assessments
DiSC training and development
We provide strategic back-office transactional and payroll support to allow you to decrease risk, lower HR costs and achieve confidence in your payroll.
Human resources and payroll outsourcing
Examples of our capabilities include:
Full or partial HR and payroll outsourcing support
Full-time or temporary payroll processing support
Benefit enrollment and administration oversight
Year-end support
Payroll tax reconciliation
Business continuity planning
Human resources and workforce transformation
Guide your organization through transformative change by designing organizational structures, career paths, succession planning capabilities and hybrid work policies that align with your business strategy and objectives and empower the next generation of leaders. Examples of our capabilities include:
HR Rapid Assessment®
Career path development
HR operating model design
HR business process improvement
HR strategy development
Competency model development
Organizational design
Mergers and acquisition support
Compensation consulting
Merger, carve-out and integration support
Human capital management (HCM) technology and transformation
Ensure the right technology enables HR and the employee experience. Decrease manual HR tasks and focus on higher-value activities.
Examples of our capabilities include:
HCM system assessment and selection
Full HCM system implementation support
HCM system administration and optimization
System integration
Short- or long-term human resources information system (HRIS) support
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Healthcare, Higher Education, Hospitality, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
114 Reviews for RSM US LLP
Raven Certified
3155 Reviews
UKG Optimization / Ongoing Support Services by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Company Size: 1 – 5k Employees / Industry: Utilities Regions in Scope: North America Reviewer Role: Consultant
Consultant Recognized: Lauralee Glunt Project(s) in Scope: Optimization / Ongoing support services, integration of new company
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Very helpful and easy to work with. Responded timely with questions or issues we came across.
Raven Certified
3155 Reviews
UKG Workforce Management Project by RSM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Ready Products Implemented: Timekeeping Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Jason Sokolowski Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 3x time expected Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We were engaged with another implementation partner that configured the system such that we’d have to rely on them for any modification. RSM was able to come in to help us complete our implementation and support us for future needs.
Raven Certified
3155 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment Company Size: 10 – 20k Employees / Industry: Transportation / Distribution Regions in Scope: North America Reviewer Role: Project Lead – chief doer
Consultant Recognized: Randi Osborn & Kristy Argo Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Should have engaged RSM from the get go of our implementation of UKG.
Raven Certified
3155 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: Payroll Company Size: 1 – 5k Employees / Industry: Government / Military Regions in Scope: North America Reviewer Role: Decision Maker
Consultant Recognized: Michele Duplancich Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Michele wants us to be successful and has patiently supported us while we did not have the necessary personnel internally.
Raven Certified
3155 Reviews
Dayforce HR/HCM Project by RSM
5/ 5
RP Area: HR/Human Capital Management Software: Dayforce Products Implemented: Benefits Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Karen Shropshire Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
Raven Certified
3155 Reviews
UKG Workforce Management Project by RSM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Ready Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jason Sokolowski Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Be sure to have all key players involved in meetings from the beginning, as well as decision makers to help move the project along timely.
Raven Certified
3155 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment, PPS (Post Production Support) Company Size: 0 – 1,000 Employees / Industry: Real Estate Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Michele Duplancich Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The original person put on our project was not up to snuff, so we switched to Michele. She’s awesome! At the end of the day, they’re all individuals, so find one you can work well with.
Raven Certified
3155 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core), Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll Company Size: 1 – 5k Employees / Industry: Manufacturing Regions in Scope: North America,Europe, Middle East & Africa Reviewer Role: Project Team Member
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 2x time expected Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Evaluate all product options before choosing
Raven Certified
3155 Reviews
UKG HR/HCM Project by RSM
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Kronos Group) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll, Employee Surveys / Sentiment, PPS (Post Production Support) Company Size: 0 – 1,000 Employees / Industry: Real Estate Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Michele Duplancich Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The original person put on our project was not up to snuff, so we switched to Michele. She’s awesome! At the end of the day, they’re all individuals, so find one you can work well with.
Raven Certified
3155 Reviews
UKG Workforce Management Project by RSM
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Pro Time,Workforce Software Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration), Recruiting / Onboarding, Benefits, Payroll Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Lindsey Wagner Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services,Training
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Lindsey was very helpful, responsive when needed. She is very knowledgeable and diligent in her work. She takes pride and passion with each task she completes. She will help you understand what the best route is to take within the system build that will work within your organization. You can tell she takes pride in all she does and is dedicated to the project to see it cross the finish line, but also that all errors are resolved. Can’t say enough about her!!
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The joining of RSM and Wise Consulting brings integrated, holistic workforce and human capital technology solutions to middle market and enterprise customers. Wise Consulting’s long-standing commitment to innovation and customer-centric services for UKG products complement RSM’s workforce advisory capabilities, including the firm’s reputation as a premier provider of assurance, tax, and consulting services. We had the opportunity to gain an insider’s perspective from 4 leaders at RSM.
Introducing the Experts
Matt Kenney, Business Applications Leader and Principal at RSM US LLP Steve Grem, Managing Director, Workforce Solutions, RSM US LLP (previously CEO of Wise Consulting) Marta Williams, Managing Director, UKG Pro, RSM US LLP (previously VP of Client Services, Wise Consulting) Marni Rozen, Director, Management Consulting – Human Capital, RSM US LLP
Together, these experts bring a great deal of knowledge and experience to the table, helping shape the narrative of this exciting collaborative journey between RSM and Wise Consulting.
A Vision for Comprehensive Client Solutions
The joining of RSM and Wise Consulting is a commitment to ensuring their clients not only receive solutions, but also experience sustained support across their business as growth, change and the need for optimization occur.
RSM’s comprehensive approach gains an extra layer of strength through Wise’s deep expertise in delivering UKG solutions. This powerful blend creates a stronger support system for clients, aligning with RSM’s dedication to being a lifelong partner.
“Our number one priority is to deliver on the vision that brought us together, which is to provide a more complete solution for our clients. Our focus has always been on the client and we want to solve their problems in as broad a way as possible and bringing the capabilities of Wise into RSM allows us to do that.” – Matt Kenney, Business Applications Leader and Principal at RSM US LLP
What This Means for Wise and RSM Clients
For existing Wise clients, the transition to RSM means continued support from familiar faces, as well as the added benefit of RSM’s extensive resources and expertise – further expanding the level and breadth of support available.
RSM clients now gain access to enhanced advisory services, complemented by Wise’s technology implementation and optimization expertise, offering a holistic solution to business challenges. This expansion of services not only broadens the scope of offerings available to RSM clients but also provides RSM clients with a more complete suite of solutions, including full back office managed service options.
RSM & Wise Consulting, a Shared Culture
Both RSM and Wise Consulting are known for their customer-focused service models. This core value and shared culture was apparent from early on and forms the foundation for everything from internal hiring to each client interaction.
RSM’s accolades, including being named in the top 100 Best Workplaces for women by Fortune Media and Great Place to Work, Glassdoor’s Best Places to Work award winner, Fortune Media’s recognition as one of the top 50 best companies to work for, and their inclusion in the top 100 Best Workplaces for millennials, further highlight the company’s commitment to diversity, inclusivity, and providing a positive workplace experience for employees across different demographics.
These achievements not only reinforce RSM’s standing as a preferred employer but also highlight the significance of their shared cultural values with Wise Consulting in delivering exceptional client service.
“The first few times we got the teams together everyone really just thrived and we found so much in common in the way we approach our work and also the way we think about serving our clients.” – Matt Kenney, Business Applications Leader and Principal at RSM US LLP
A Diverse Product Portfolio
RSM advisors play a pivotal role in guiding clients through software and workforce transformation processes. Whether clients are seeking human capital management (HCM) or enterprise resource planning (ERP) technology, this guidance extends beyond software selection to implementation, optimizing areas and processes such as accounting, inventory management, supply chain or payroll, integration of systems, and providing post-go-live and ongoing administrative support, ensuring clients harness the full potential of their systems.
A key differentiator for RSM is the ability to offer and integrate both HCM and ERP software. RSM has strategic partnerships with industry-leading ERP software providers, including Oracle NetSuite, Microsoft Dynamics, and Sage Intacct. Recognized by Accounting Today as the No. 1 value-added software reseller in the country, these affiliations emphasize RSM’s standing as a trusted advisor and go-to partner in the realm of ERP solutions.
Addressing Client Challenges
Recognizing that human resource (HR) challenges are often intertwined with broader business initiatives, RSM’s experienced, skilled consultants know how to look at problems from a holistic perspective and enable aligned improvements within various parts of the client’s organization.
Whether it’s streamlining accounting processes, optimizing procurement strategies, or enhancing HCM, the joint expertise of RSM and Wise Consulting enables them to offer comprehensive solutions that go beyond the traditional boundaries of human resources consulting.
Maintaining High Customer Satisfaction
Both RSM and Wise Consulting prioritize understanding and addressing client needs, a shared value crucial for maintaining high levels of customer satisfaction. Both believe that it’s more than just about delivering solutions; it’s about fostering meaningful relationships built on a foundation of mutual understanding and responsiveness. By prioritizing these values, RSM and Wise Consulting not only meet client expectations but exceed them.
Guided by these shared principles, RSM remains committed to hiring consultants who are not only proficient in the software, but also adept at listening and responding to client needs. Consultants should become more than problem solvers; they should become trusted advisors, attuned to client needs and challenges.
“As we talk about consultants and bringing them into RSM, we are looking for people with in-depth knowledge of UKG, people that can adapt, and people who can really listen to our client’s needs and solve them.” – Marta Williams, Managing Director, UKG Pro, RSM US LLP
▶ RSM’s Service Delivery Metrics
Advice for Clients Undertaking HR Transformation
When asked about advice for clients undertaking HR Transformation, the team highlighted the importance of initiating the transformation journey early and the potential impact on various parts of the organization.
“Think about what you’re trying to achieve and what you need to do before implementation in order to be successful,” remarked Rozen, emphasizing the proactive stance and skill set required for a successful HR transformation. Williams echoed this sentiment, highlighting the beneficial effects that early planning can have on the software implementation experience and results.
Stressing the need for realism and reasonableness in the transformation journey, Steve Grem emphasized how the often-overlooked aspect of setting concrete goals, metrics, and objectives is a crucial foundation for any successful transformation.
Matt Kenney, rounding off the team’s insights, honed in on the pivotal role of choosing the right partner from the beginning. Kenney highlighted the necessity of selecting a collaborator who not only understands the client’s vision but also possesses the capability to provide steady support throughout the entire transformative process, and beyond.
Looking to the Future
RSM’s approach, consisting of advising, delivering, and managing/maintaining solutions, is now fortified by Wise’s expertise in delivering UKG solutions that best support each client’s unique needs. This combination ensures enduring support for clients, aligning perfectly with RSM’s commitment to being a lifelong partner.
About RSM
RSM is a uniquely differentiated UKG implementation partner offering managed services to support the entire back office: payroll, accounting, finance, IT and HR. Their industry-leading UKG Pro suite certified consultants provide comprehensive implementation, optimization, change management, advisory and technical UKG solutions.
RSM starts by gaining an objective and fact-based perspective of your business and work to support alignment of your human capital function with your strategic business goals.
Additional services include enterprise resource planning (ERP) integration and implementation, organizational design, compensation and benefits review, HR transformation and strategy services. RSM is the only UKG implementation partner offering managed services to support the entire back office: payroll, accounting, finance, IT and HR.
Learn more about RSM Solutions on their Raven profile.
