ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Benefits
Company Size: 0 – 1,000 Employees / Industry: Non-Profit
Regions in Scope: North America,Asia Pacific & Japan,South Asia
Reviewer Role: HR Officer
Consultant Recognized: Gregory Giancola
Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have so many project experiences with UKG, especially with Gregory. He is our life savior. I started working as intern and now officer, Gregory helps me all the way of my career since i moved to US. He helps me understand how things and process are built in UKG and how to do step by step not only as HR perspective, also as payroll and employees’ views. So, we know how is look like on the other side. Right now, we are doing open enrollment and we needed a lot of guidance from him, since this is my very first open enrollment. And we just close payroll this morning. Everything works really well. What I learned while working with UKG was always plan ahead and discuss with partner, they can help you whatever it is.