With over 200 successful partnerships and more than a decade of experience, HyBridge Solutions provides proven professional services for UKG’s full suite of products, including managed and legacy support, Boomi integration, customized end-to-end training solutions, change management, program management, and process mining. Our team of experienced UKG consultants explores beyond the tactical execution of a project to fully understand how a solution fits your organization’s unique requirements. We partner with you to align UKG’s industry-leading Human Capital Management (HCM) and Workforce Management (WFM) software solutions with our proven HyBridge Solutions Methodology to increase efficiency and deliver improved customer, patient, and employee satisfaction.
At the core of our success is our strong company culture. The founding partners of HyBridge spent many years working together prior to its inception, and it was here that they discovered the key to a successful company: people. Since 2006, HyBridge has organically grown and fostered a team of the most experienced consultants in the industry. We emphasize excellence by being transparent, collaborative, responsible, and innovative. These core values have been exemplified through the way we work as a team and deliver only the highest quality results to our customers. Through this, we are proud to have been recognized for awards such as 2021 UKG Innovator of the Year, 2023 UKG Collaborator of the Year, 2023 Best Company Outlook, and Certified as a Great Place To Work® in 2023 and 2024.
Deployment Services
Whether you’re migrating or implementing a new UKG solution, you need it done right the first time without interrupting your day-to-day processes. Our team of experts has extensive knowledge of UKG software coupled with first-hand industry experience. We deliver faster time-to-value without disrupting your productivity and give you peace of mind knowing you have a reliable partner to help you every step of the way.
– Migration: We can move you from on-premise to the cloud OR move your established cloud-based system to the latest solution while providing scalable, innovative options to speed up time-to-value.
– Enterprise Implementation: Realize the full capabilities of your system with a team that comprises of functional and technical professionals with diverse industry experience who truly understand the project from all perspectives.
Perpetual Value Services
Realize the full potential of your investment with scalable long-term or short-term managed services, enablement, and optimization. HyBridge Solutions ensures you will have everything you need to operate at maximum efficiency.
– Transitional Support: Whether you’re migrating, upgrading, or implementing a new UKG system, we have your legacy system covered with scalable ongoing support so that you can focus on strategic initiatives while your daily operations continue
– Cloud Managed Support: Our U.S.-based team offers a complete range of 24/7 Tier 1 and Tier 2 technical and application support for your UKG systems so that you will no longer have day-to-day maintenance taking time away from productive value-added work for your customers.
– Consulting as a Service (CaaS): Get the superior consulting services that you need when you need them at a lower price compared to traditional FTE staff augmentation models. By leaning on the experts at HyBridge, you can avoid “single-threaded” resource issues, knowledge gaps, and lack of redundancy in your support model.
– Programming as a Service (PaaS): Leverage the nation’s most knowledgeable team of UKG technical experts to provide all your programming and development needs with a fixed monthly cost.
– Continuous Improvement: By coupling detailed assessments with data mining, we can validate the success of your program strategy. Our assessments will identify any current issues and opportunities to automate your processes, while leveraging your data allows us to recommend an optimal future state with cost savings and an increased ROI. With access to valuable insights, you’ll be empowered to make better decisions.
Industry Verticals Served: Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Government, Healthcare, Hospitality, Manufacturing, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services
Countries Covered:NOAM
18 Reviews for HyBridge Solutions
Raven Certified
2494 Reviews
UKG HR Core, & WFM Project
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),WFM Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Deb DeAngelis and Sarah Gibbons Project(s) in Scope: Initial deployment (Phase 1),Optimization / Ongoing support services
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HyBridge Solutions played an integral part in implementing our UKG Pro & WFM solutions. They provided exceptional service and guidance, especially when the UKG project team was unable to assist. We couldn’t have met our aggressive go-live date without the handholding and care from Deb & Sarah. I am eternally grateful for their help.
Raven Certified
2494 Reviews
UKG HR Core Implementation
5/ 5
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core) Company Size: 1 – 5k Employees / Industry: Retail Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Deb Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
ERP Area: HR/Human Capital Management Software: UKG (Ultimate Software) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits Company Size: 0 – 1,000 Employees / Industry: Construction / Home Improvement Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Ben Mroz Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Overall, our experience was positive. The implementation of our ben admin system had some constraints because we were building it for a future plan year and there were several scenarios we couldn’t test before the end of the previous year. My only suggestion would be to have the consultant stay on a little longer in these scenarios, even in a reduced capacity, as there are still likely issues that will arise that couldn’t be tested. Working through support has not been a great experience so far, and I’m grateful to have gotten some additional, albeit unplanned, assistance from our original consultant. It saved my team a lot of time and effort.
Systems Expertise 4 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Take the time to properly scope your business needs; increase overall ownership and awareness of tasks between consultant and project team; advanced insights into the overall testing approach to determine how the consultant plans align with project team’s expectations.
Raven Certified
2494 Reviews
UKG Workforce Central Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: Payroll,Advanced Scheduling Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Christine Schrank, Randy Walsh Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
PM was aware of constraints of large HCM go live in parallel and ensured our schedule didn’t go long and conflict with it. SO appreciated her attention to schedule and hours burn on a weekly basis. She was an excellent communicator and managed the project very well. If we have a choice when we go to to implement Dimensions, I would LOVE to have both Deb and Christine back as a dream team for us!
Raven Certified
2494 Reviews
UKG Workforce Central Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Financials,Not all of these apply to UKG, ADVS Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Technical Lead
Consultant Recognized: Christine Schrank, Randy Walsh Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Attend all “classes” offered to take full advantage of the expertise offered.
Raven Certified
2494 Reviews
UKG Dimensions Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We started and the. Had to pause the project due to internal operation priorities. When we resumed the project, our partner had new team members who quickly got up to speed and provided excellent project management and technical support.
Raven Certified
2494 Reviews
UKG Dimensions Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Financials Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 4 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HyBridge is a top notch and highly skilled consulting firm we used for both our switch to UKG Dimensions and INFOR FSM & GHR. They did have several people turnover during the project but did not lose a beat because of it. Their PMs. SMEs, and Technical people are best in the business. With any project, don’t be super aggressive on the timeline of the project as going to UKG Dimensions with self and advance scheduling. We had too many other projects going on and had to push our schedule UKG Dimensions go-live from the Summer to the following Spring – but that was an organization issue not consultant related.
Raven Certified
2494 Reviews
UKG Time and Attendance Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: UKG Time and Attendance Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
-start as much training as early as possible.
-Instructor led trainings from UKG were most beneficial
-KMAPLive
-stay organized, continued weekly check ins with project team, utilize project collaborative tools.
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: HCM (HR Core),Recruiting / Onboarding,Benefits,Payroll,Financials,PPS (Post Production Support) Company Size: 10 – 20k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Jake Hammet and Anothny Brown Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 4 out of 5 Implementation Process 4 out of 5 Responsiveness 4 out of 5 Quality of Consultants 4 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: 1.5x the time we expected Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We implemented Advanced Scheduler and I think we underestimated the amount of training and time required for our users and support staff. Also, used mobile for clocking and UKG Dimensions has problems working with Android phones.
Raven Certified
2494 Reviews
UKG Workforce Central Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: WFC Advanced Scheduler Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Leader
Consultant Recognized: Entire Project Team. Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Quality of consultants
Knowledge of application
Very easy to work with
Fit well with MH culture
Raven Certified
2494 Reviews
UKG Workforce Central Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: UKG Workforce Central Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HyBridge was instrumental in first getting the system online and in training us as users.
Raven Certified
2494 Reviews
UKG Workforce Central Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: UKG Workforce Central Company Size: 10 – 20k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HyBridge did an excellent job training us. During training, rather than just feeding us all the answers, we were allowed to critically think through and problem solve. This was crucial to “owning” it. All the consultants were extremely positive, encouraging, engaged, and helpful. As the project was closing, it was important to us that we had the tools necessary to take it from there and we were provided everything we needed.
Raven Certified
2494 Reviews
UKG Workforce Central Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: Time & Atten, Adv Sch Company Size: 20 – 50k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Decision Maker
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Most lesson learned were internal to our organization. The experience with the partner was fantastic – we were guided appropriately based on the core build of the application.
Raven Certified
2494 Reviews
UKG Workforce Central Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: WFC – Timekeeping Company Size: 10 – 20k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Key Project Lead – Covers all areas
Consultant Recognized: Shanett Cole Project(s) in Scope: WFC Upgrade
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Less than the time we expected! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Work with partners. We had a good experience!
Raven Certified
2494 Reviews
UKG Dimensions Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: WFM – Dimensions Company Size: 1 – 5k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Executive Sponsor
Consultant Recognized: Monica Geiger and Anthony Hartny Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HyBridge got us there. It was not easy but, everyone in the organization is paid correctly. On a separate note, while Boomi is an amazing integration platform, we are only using a fraction of its capabilities.
Raven Certified
2494 Reviews
UKG Workforce Central Project
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Workforce Central (formerly Kronos Workforce Central) Products Implemented: Question doesn’t make sense Company Size: 10 – 20k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Program Director for ERP implementation
Consultant Recognized: Mark Stewart Project(s) in Scope: New ERP integration with Workforce Central
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
HyBridge is a great partner.
Raven Certified
2494 Reviews
UKG Dimensions Implementation
5/ 5
ERP Area: Workforce Management (Time & Labor Management) Software: UKG Dimensions (formerly Kronos Workforce Dimensions) Products Implemented: UKG Dimensions Company Size: 5 – 10k Employees / Industry: Healthcare / Medical Regions in Scope: North America Reviewer Role: Project Team Member
Consultant Recognized: Miles Cline and David Boyanowski Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5 Implementation Process 5 out of 5 Responsiveness 5 out of 5 Quality of Consultants 5 out of 5 Flexibility / Adaptability 5 out of 5
SPEED & COST Speed vs. Expectations: Right on schedule! Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY: How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I appreciate the flexibility that the HyBridge team has provided to work around our busy schedules.
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Driving Digital Transformation Success in Healthcare: A Conversation with HyBridge Solutions
Digital transformation has become a crucial aspect of the healthcare industry, revolutionizing the way organizations operate and deliver care to patients and employees. In a recent interview, Jake Hammett, Senior Director of UKG Solutions and Strategy at HyBridge Solutions, shared the story of a successful digital transformation project at a large regional healthcare system that they helped to lead.
HyBridge Solutions, a premier consulting partner of UKG and Infor software, specializes in providing ERP and workforce management solutions to healthcare organizations. This article explores key insights from the interview, highlighting the challenges faced by the healthcare system, the solutions provided by HyBridge Solutions, and the secrets to their digital transformation success for any software project.
About this South Carolina-based Regional Healthcare Organization
This prominent healthcare organization in South Carolina, has over 10,000 employees working across five hospitals and various other facilities. Known for their innovative procedures and dedication to excellence, they have been a beacon of quality patient care in the Spartanburg community for over a century.
The relationship between them and HyBridge Solutions began nearly a decade ago, initially focusing on an ERP project and subsequent upgrades. HyBridge’s stellar performance during this engagement paved the way for further collaboration on UKG initiatives, including transitioning to Dimensions, UKG’s workforce management and employee engagement suite.
Challenges Which Drove the Digital Transformation Effort
The primary drivers for this organization’s digital transformation centered around enhancing the overall employee experience, automating manual processes, and integrating their timekeeping and scheduling solutions. They aimed to replace their existing nurse scheduling application with an enterprise solution and replace their aging telephony solution with modern punch-in methods.
For the team, the move from analog phone punching to the UKG Dimensions Mobile app was a game-changer.
Employees could now punch in at their work location, see schedules, request time off, pick up open shifts, and conduct self-scheduling activities. The mobile app also facilitated advanced features like missed punch workflows and allowed employees to review and approve their timecards every pay period.
Despite facing bandwidth challenges and turnover, the core team remained undeterred. The project culture was one of open communication and collective problem-solving. Even with COVID-19 constraints limiting onsite interactions, the team managed to work closely, providing onsite presence to roll out the product during ‘road shows’ and for final go-live.
HyBridge Solutions & the Value They Bring to Healthcare Clients
The success of previous projects and the trust built over time led the healthcare organization to choose HyBridge Solutions as their partner for this digital transformation initiative. The long-term relationship proved valuable in understanding the customer’s needs and aligning the solutions accordingly.
HyBridge Solutions, with its expertise in UKG’s time and labor management application, not only met the organization’s initial goals, but also exceeded expectations by adding more functionality to the system.
By replacing the existing nurse scheduling system, decommissioning the unsupported time-punching product, and the introduction of a mobile app, HyBridge Solutions enhanced the organization’s overall employee experience. With streamline scheduling and an increase in employee engagement, utilization rates skyrocketed.
Collaborative Approach and Change Management
A key factor in the success of this digital transformation project was the collaborative approach adopted by HyBridge Solutions and the healthcare system.
The project team worked closely together, maintaining open communication and understanding with evolving requirements. They not only focused on designing the system but also paid attention to change management.
Road shows were conducted to inform stakeholders about the upcoming changes, and a comprehensive training package was developed to ensure a smooth transition. The team was also present on-site during the go-live phase, addressing any questions or issues that arose.
Advice for Software Customers Starting a Project
Jake shared valuable insights and advice for organizations planning a digital transformation project. One of the secrets to success is having a clearly defined path and understanding the project’s goals and expected outcomes.
Organizations need to assess whether their internal staff can handle the project or if external expertise is required. Allocating the right resources with the necessary skills and bandwidth is crucial and essential for a successful project execution, especially when there are competing projects in progress.
HyBridge’s Customer Delivery Metrics and Reviews Ratings
Summary
The digital transformation journey undertaken by HyBridge Solutions in collaboration with the large regional healthcare system demonstrates the power of technology in overcoming complex operational challenges and enhancing the employee experience. By leveraging their expertise in UKG and Infor software, HyBridge Solutions successfully addressed issues such as outdated scheduling systems, unsupported products, and manual processes. Through a collaborative approach, effective change management, and clear communication, the project achieved its goals and exceeded expectations. This success story serves as an inspiration for healthcare organizations embarking on their own digital transformation journeys, emphasizing the importance of strategic partnerships, defined goals, and a focus on delivering sustainable and impactful solutions in the ever-evolving healthcare landscape.
Learn more about HyBridge Solutions on their Raven Profile
About Raven Intelligence
Raven Intelligence is an independent review site that helps customers make an informed choice about their consulting partner. While we work closely with software vendors, we have no affiliation, sponsorship or endorsement from them.
QDoes HyBridge provide technical development services for UKG?
Yes, HyBridge has a Technology Practice dedicated to providing a full spectrum of technical services to our UKG clients across all industries, including those that own Workforce Central, Dimensions, and Pro.
QDo HyBridge resources have industry-specific experience?
Yes, many of our Solution Consultants have industry-specific backgrounds combined with UKG software expertise. HyBridge provides UKG Professional Consulting Services to clients across all industries.
QDoes HyBridge provide client-side support for UKG?
Yes, our client-side support includes a full range of managed services support (Legacy System Support, Consulting-as-a-Service, Stabilization Support, etc.) to provide our client partners with UKG project-based work for new or existing projects.
QWhat professional services does HyBridge Solutions provide?
HyBridge is a national provider of UKG Professional Consulting services and solutions to clients across multiple industries. We provide a full spectrum of services including but not limited to:
System Implementation and Optimization
Integration Planning & Development
Migration & Deployment
Project Leadership
UKG Managed Services
Strategic Planning & Assessments
Customized Training and Organizational Change Management
QWhere can I get more information on HyBridge to discuss our needs?
You can reach out to us using the Contact Us page on our website: https://www.hybridgesolutions.com/contact-us
QIs HyBridge a UKG Services Partner?
Yes, HyBridge is a long-term UKG Services Partner
QWhat experience does HyBridge have in providing UKG professional services?
15+ years of knowledge and expertise
QWhere is HyBridge Solutions located?
HyBridge is based in Atlanta, Georgia, with the administrative staff working at our secondary office in Spartanburg, South Carolina. With most employees working remotely, we have consultants in all time zones across the United States.
Q Are HyBridge consultants UKG certified?
Yes, most of our UKG Consulting team is cross-certified in multiple UKG Solutions, which include Dimensions, Pro, and Workforce Central. We also have an experienced and certified UKG Technical team comprised of Business Analysts, Boomi Developers, and more.
