ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,
Company Size: 5 – 10k Employees / Industry: Agriculture / Forestry / Fishing
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Ghyslain Robert
Project(s) in Scope: multi-phase, all captured in SOW
Systems Expertise 4 out of 5
Implementation Process 3 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We worked with multiple partners (Rizing, UKG, GroupeX, AspireHR, Accenture). The partners did not work seamlessly together without our direct oversight and project management, even in cases where there were interfaces to be built strictly between their systems (with fully defined requirements). This was extremely frustrating for us, and in future I would suggest to provide an oversight PM for this interface work.