ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: PPS (Post Production Support),SF LMS
Company Size: 10 – 20k Employees / Industry: Aerospace / Aviation / Automotive
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Euna Lee
Project(s) in Scope: Optimization / Ongoing support services,Support for initial SI lack of support
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For this particular partner, I would have them be with you from the start of things. We had another SI for our implementation that did not go well, and they were 4X the cost. Using TalenTeam helped fill a big gap for us.