ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Ready (Formerly Kronos Workforce Ready),UKG Pro Time (formerly UltiPro Time)
Products Implemented: Payroll
Company Size: 0 – 1,000 Employees / Industry: Other
Regions in Scope: North America
Reviewer Role: Partner
Consultant Recognized: Jason Sokolowski, Jennifer Nicholas, Morgan Brazell
Project(s) in Scope: Optimization / Ongoing support services,Closed Pro but kept Ready separately
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The team at Wise helped us through a major transition. We moved from bi-weekly payroll to both bi-weekly and weekly. We lost our payroll manager so they were able to pick up on projects that were started but not yet completed. Our company was also acquired so Wise was able to support us through the transition of breaking our system apart into Ready (for just time keeping) so we could push the files through to our new company’s payroll. They also assisted all of our employees with password resets, and getting into the systems.