ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Benefits,
Company Size: 0 – 1,000 Employees / Industry: Internet
Regions in Scope: North America,Asia Pacific & Japan
Reviewer Role: Decision Maker
Consultant Recognized: Goran Matic
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
There are lots of different pieces to UKG (Pro, Dimensions, PlanSource). Learning how these fit together earlier on would have been helpful.
Another lesson learned was setting expectations internally with our teams involved and figuring out when and how to involve them.