ERP Area: HR/Human Capital Management
Software: Workday HCM
Products Implemented: HCM (HR Core)
Company Size: 0 – 1,000 Employees / Industry: Biotechnology
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Ryan Williams
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Requirements and project management are are often seen as “easy”…but we tired to skimp on them and it hurt the project overall. Project costs and delivery timeline went up as a result.