ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Company Size: 10 – 20k Employees / Industry: Telecommunications
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: William Keel
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
William Keel and the HRchitect team were excellent partners in assisting us with a Workforce Software time and labor implementation. Will and his team are highly knowledgeable. They helped guide us through all stages of the project – requirements gathering, configuration, testing, go-live and post go-live activities. The implementation was highly successful.