Consulting Partner: IN-RGY
ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size: 0 – 1,000 Employees / Industry: Construction / Home Improvement
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized: Lee Ehler Lisbeth
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Sales touted the software as one software inclusive of timekeeping, payroll, recruiting, hr, etc. but honestly after integration it becomes pretty clear that it is a bunch of softwares pieced together. Timekeeping is a separate system from Payroll with an integration. Recruiting and onboarding is a separate system as well tied in through integration. The end-user experience for administrators is not as seamless as you would expect for a an inclusive software.