ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Dimensions (formerly Kronos Workforce Dimensions),UKG Workforce Central (formerly Kronos Workforce Central)
Products Implemented: HCM (HR Core)
Company Size: 10 – 20k Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Vinu Nagaraj
Project(s) in Scope: Initial deployment (Phase 1),Training
Systems Expertise 5 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The user adoption team from this vendor is excellent and responsive. The solution development side was a bit rough. There was no clear direction from the vendor in developing the Telestaff solution. We asked for documentation of what was collected and developed but no information was provided till date. We recommend for UKG to have a playbook of the features and options available for the customers to select from. The Dimension side was already decided from the beginning of the project and was smoothly adopted across the board.