ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: HCM (HR Core),Payroll
Company Size: 0 – 1,000 Employees / Industry: Business Services (Hotels, Lodging Places)
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Jonathan Seviya, Daniel Raymond, Emily Nunn, Salema Murray, Demetrius Brown, Avery Cole, Barrett Covin
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
From the moment we engaged with Covalence Consulting, it was evident that they were committed to delivering nothing short of excellence. Their “White Glove Treatment” is a way of doing business that sets them apart. The Covalence team went above and beyond for our project, working evenings and weekends, adding additional training sessions, and delivering rapid turnaround to meet deadlines. Covalence Consulting was able to make what could have been a complex and complicated process simple for us. We highly recommend their services to anyone looking for an implementation partner. I’m constantly impressed with the productivity and professionalism Covalence provides.