Consulting Partner: IN-RGY
ERP Area: Workforce Management (Time & Labor Management)
Software: Workforce Software
Products Implemented: AMS (Application Management Services),Workforce
Company Size: 10 – 20k Employees / Industry: Utilities
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Sergio Gomez
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Time estimates should be closely watched and aligned better to expectations