ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: Payroll
Company Size: 1 – 5k Employees / Industry: Finance / Banking / Insurance
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Decision Maker
Consultant Recognized: Will Winfield – Chislett
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 4 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Consider the development of end user requirements in conjunction with user access controls. Co-locate partner / host during specific critical, detailed activity to resolve issues in real-time
Encourage regular face to face meetings to develop relationships and common goal.