ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Payroll
Company Size: 1 – 5k Employees / Industry: Other
Regions in Scope: North America,Europe, Middle East & Africa
Reviewer Role: Decision Maker
Consultant Recognized: Lauren Reeves
Project(s) in Scope: Optimization / Ongoing support services,Training,Payroll Processing
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 3 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
– Ensure time zone of business is aligned with Contractor/Partner
– Ensure there is more communication options to connect with Contractor / Parner (i.e. cell phone)
– Recommend daily end of day communications with Contractor / Partner to ensure thorough communication on statuses
– Ensure better communication when the Payroll system is having technical issues. At times, our Contractor / Partner did not thoroughly communicate these issues and address then at that moment (left for next day)
– Appreciated Contractors / Partners’ honest feedback, felt this was helpful