ERP Area: Financials
Software: Workday Financials
Products Implemented: FinancialsAccounting
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The Partner needs to be more knowledgeable about the product. There were several occasions when I and others seem to be more knowledgeable based on testing or our own research. Also, the Partner should be more focused on setting the customer up for success and use of the product after go-live. There was a heavy focus on executing the implementation plan and little about using the product in a real business case scenarios.