ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: Recruiting / Onboarding,Benefits,Payroll,
Company Size: 0 – 1,000 Employees / Industry: Manufacturing
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: JoEllen Lengefeld
Project(s) in Scope: Optimization / Ongoing support services,Training
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
We did not understand the limited nature of UKG support after implementation of UKG Pro and Workforce Management, and the lack of effective system optimization support we would receive when we chose UKG. We would have been lost without the additional support we received from Sability. Unfortunately, the additional cost for that additional support was unexpected.