ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Software)
Products Implemented: PPS (Post Production Support)
Company Size: 1 – 5k Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: North America,South Asia
Reviewer Role: Project Leader
Consultant Recognized: Brian Mills
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 3 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I think our biggest lesson learned was ensuring we have the scope fully listed out included small details. I felt we might have been a bit vague on some of our request and that led to transition time between consultants.