ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: Integration
Company Size: 1 – 5k Employees / Industry: Legal
Regions in Scope: North America
Reviewer Role: Decision Maker
Consultant Recognized:
Project(s) in Scope: Integration
Systems Expertise 3 out of 5
Implementation Process 4 out of 5
Responsiveness 5 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Felt like we received a less experienced programmer for this project. He was very accommodating, nice to work with yet struggled with some of the thought process and communication on getting the job done.