ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: Payroll,tax adjustments and projects
Company Size: 1 – 5k Employees / Industry: Aerospace / Aviation / Automotive
Regions in Scope: North America
Reviewer Role: Project Leader
Consultant Recognized: Ryan Gillen
Project(s) in Scope: Optimization / Ongoing support services,Training,Payroll processing, taxes and optimization support
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The knowledge and skills are unmeasurable and I do not believe you can get this kind of support working with UKG. I believe the reason the UKG system works and the opportunity for the customer to understand the system and learn needed characteristics of the system is only possible if you have support that gives the opportunity and we received that with Ryan Gillen and his team. The customer does need to manage their time wisely because this support is something that takes time so make the importance list to full get everything you will need and want.