ERP Area: HR/Human Capital Management
Software: UKG (Ultimate Kronos Group)
Products Implemented: Consulting and now implementing Pro WFM
Company Size: 5 – 10k Employees / Industry: Non-Profit
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Aaron Reinhold
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Mosaic has been great to work with our Consultant Aaron was extremely knowledgeable and transparent and the areas where he did not have expertise Mosaic had a resource available to help us out. Aaron always exceeded expectations with deadlines and jumped when we had unexpected fires/challenges and solved to resolution. He gave good insight and thoughts on things as we looked at our current state of operations and made suggestions on how to improve and utilize the system functionality for efficiencies.