ERP Area: HR/Human Capital Management
Software: UKG TeleStaff
Products Implemented: Payroll
Company Size: 0 – 1,000 Employees / Industry: Government / Military
Regions in Scope: North America
Reviewer Role: Software Administrator
Consultant Recognized: Charles Yoon
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Charles Yoon was a complete pleasure to work with, he knows the software in and out and was quick to figure out a resolution to our problem. He came up with a plan and implemented it in record time and with a little bit on our end, we were good to go. I am 100% satisfied with the process and outcome.