Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance Size: 0 – 1,000 Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management), SmartIQ (Forms / Data Capture), Smartpath
Primary Business Goals: Improve customer experience, Improve speed/time-to-market for new communications
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Much better customer experience and the team from Smartcomm is awesome!! Could not have better partners. Thank you Rich L and team
Estimated Savings with Smart Communications: Between $500K-1M
How Smart Communications impacted our customer experience: Made customer interactions easier to complete, Reduced customer effort or confusion, Increased completion rates for digital forms or processes
Operational Improvements Include: Faster deployment and updates, Reduced IT or support effort
How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security
How likely will you be to purchase more software from Smart Communications? Highly likely
Date Live: 10/30/2022
Implementation time (v. expectations): Right on schedule!
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America