Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Insurance Size: 0 – 1,000 Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management)
Primary Business Goals: Improve customer experience,Reduce IT dependency and process management costs,Meet compliance/regulatory requirements
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Smartcom has elevated are claims response time to minutes instead of days.
Estimated Savings with Smart Communications: Neutral / No savings
How Smart Communications impacted our customer experience: Made customer interactions easier to complete,Reduced customer effort or confusion,Increased completion rates for digital forms or processes
Operational Improvements Include: Fewer people needed to manage communications,Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? No change
How likely will you be to purchase more software from Smart Communications? Likely
Date Live:
Implementation time (v. expectations): Right on schedule!
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America