ERP Area: Workforce Management (Time & Labor Management)
Software: UKG Pro Workforce Management
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding, Benefits, Payroll
Company Size: 1 – 5k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Amy Hildrew, Sarah Gibbons, Nicole Huynh, Ashton Hardy, David Niemczyk, Randy Walsh
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
For the partner portion of this, I would say that it would be helpful to be fully open and honest with your needs going in so that the partner is able to properly configure and deploy what is needed, basically full transparency.
On the software side, potential clients should be fully informed of all of the downgrades that have occurred since prior iterations of the software, as well as artificial limitations that have been instituted that could affect their daily business decisions and processes.
Overall lessons learned for me are to trust and work closely with the implementation team to help launch the best possible product.