Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10/10
Industry: Insurance Size: 0 – 1,000 Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management)
Primary Business Goals: Modernize legacy systems,Improve customer experience,Reduce IT dependency and process management costs,Meet compliance/regulatory requirements,Improve speed/time-to-market for new communications
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Help modernized our document delivery services to our clients
Estimated Savings with Smart Communications: Between $100-500K
How Smart Communications impacted our customer experience: Made customer interactions easier to complete
Operational Improvements Include: Faster deployment and updates,Fewer system integrations required,Reduced IT or support effort,Fewer people needed to manage communications,Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security
How likely will you be to purchase more software from Smart Communications? Highly likely
Date Live: 03/01/2023
Implementation time (v. expectations): Right on schedule!
Implementation cost (v. expectations): Exactly what we budgeted
Regions in scope: North America