Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 9
Industry: Healthcare Provider Size: 50 – 100k Employees
Smart Communications Products utilized: SmartCOMM (Customer Communications Management)
Primary Business Goals: Modernize legacy systems,Improve customer experience,Reduce IT dependency and process management costs
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: We are currently in the migration stage, however have been very satisfied with the platform and professional services support.
Estimated Savings with Smart Communications: Between $500K-1M
How Smart Communications impacted our customer experience: Too early to tell
Operational Improvements Include: Faster deployment and updates
How has Smart Communications influenced your compliance, security, or digital adoption? No change
How likely will you be to purchase more software from Smart Communications? Somewhat likely (we’ll shop around)
Date Live: 01/01/2024
Implementation time (v. expectations): 1.5x the time we expected
Implementation cost (v. expectations): 1.5x cost budgeted
Regions in scope: North America