ERP Area: ERP
Software: Workday Student,Workday Financials
Products Implemented: Workday Student
Company Size: 0 – 1,000 Employees / Industry: Education
Regions in Scope: North America
Reviewer Role: Project Team Member
Consultant Recognized: Melissa Ginelli & Brittany Peterson
Project(s) in Scope: Optimization / Ongoing support services
Systems Expertise 5 out of 5
Implementation Process 2 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our implementation partner and consultants are two different companies. We had a bad experience with our implementation partner and an amazing experience with our consultants, Kognitiv Inc. Lesson learned is do a lot of research on your implementation partner and ask references. They set the tone for how everything goes forward. After our implementation contract ended, we were experiencing issues and our software was not utilized fully. We hired Kognitiv Inc. to help us problem solve issues we were experiencing. Kognitiv Inc. is also helping us fully utilize Workday and knowledge transfer that we did not receive from the implementation partner.