Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 10
Industry: Financial Services Size: 10 – 20k Employees
Smart Communications Products utilized: SmartIQ (Forms / Data Capture)
Primary Business Goals: Modernize legacy systems,Improve customer experience, Go paperless, Meet compliance/regulatory requirements,Improve speed/time-to-market for new communications
Did your organization receive the business value from this project that you expected? Somewhat. We got some of the value expected.
The impact Smart Communications has had on our business: Understanding the roadmap and also the current customer base and listening to customer stories and how the journey with SMART Comm has been was really great to back and look at how we can ho back and incorporate
Estimated Savings with Smart Communications: Up to $100K
How Smart Communications impacted our customer experience: Made customer interactions easier to complete,Reduced customer effort or confusion,Increased completion rates for digital forms or processes
Operational Improvements Include: Fewer people needed to manage communications,Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? Enabled secure self-service and e-signatures
How likely will you be to purchase more software from Smart Communications? Likely
Date Live: 04/17/2024
Implementation time (v. expectations): Right on schedule!
Implementation cost (v. expectations): Less than we budgeted!
Regions in scope: North America,Asia Pacific & Japan,Europe, Middle East & Africa