Based on your overall experience with Smart Communications, how likely are you to recommend them to a friend or colleague? 9
Industry: Financial Services Size: 5 – 10k Employees
Smart Communications Products utilized: SmartIQ (Forms / Data Capture)
Primary Business Goals: Modernize legacy systems,Improve customer experience,Go paperless,Reduce IT dependency and process management costs,Meet compliance/regulatory requirements
Did your organization receive the business value from this project that you expected? Yes. We got the full value expected.
The impact Smart Communications has had on our business: Amazing impact- between the ability to self service and the ease of use of SmartIQ we’ve seen projects completed sooner and achieved goals faster that we are able to accomplish more.
Estimated Savings with Smart Communications: I’m not sure
How Smart Communications impacted our customer experience: Made customer interactions easier to complete,Reduced customer effort or confusion,Increased completion rates for digital forms or processes
Operational Improvements Include: Faster deployment and updates,Fewer system integrations required,Reduced IT or support effort,Improved scalability / automation
How has Smart Communications influenced your compliance, security, or digital adoption? Increased confidence in compliance and security,Accelerated digital adoption among customers or employees,Enabled secure self-service and e-signatures
How likely will you be to purchase more software from Smart Communications? Likely
Date Live: 07/17/2021
Implementation time (v. expectations): 1.5x the time we expected
Implementation cost (v. expectations): Less than we budgeted!
Regions in scope: North America