Unifii a Ultimate Software Consulting Partner

Service Integrators is now Unifii.

Unifii is a consultancy dedicated to aligning our client’s technology with their business goals. We focus on innovating the best solutions, implementing them successfully and integrating systems to work hard for our client’s bottom line.

As accredited ServiceNow partners, we enable businesses to respond to market opportunities faster by simplifying service delivery, integrating disparate systems and automating processes. Since we began our journey as Service Integrators, we have been refining our offering to deliver best in class integration and automation tools with specialist strategy, technical expertise and client-side experience in effective project delivery.

In 2018, we took a big step to better show the world who we are and what we do, with a new name and a new brand. Our re-brand to become Unifii Ltd. was the next step in our evolution to embody our focus on innovation, implementation and integration.

We are enterprise service management and automation professionals with in-depth technical and process expertise gained across multiple industry sectors. We are accredited ServiceNow services partners, managing ITIL, ITSM projects since 2004 – with strong experience of integrating third-party tools and processes.

Our Vision

Our Mission

We design and implement processes and data into ServiceNow. ITSM is fundamental, integration and automation is central and, increasingly, we’re working on non-IT related processes and bringing business users onto the ServiceNow platform. We work hard on the productisation of our services, ensuring consistency and speed of delivery whilst always ensuring that we reflect the unique attributes of our clients in the work we do.

Marquee Customers:NHS Education for Scotland, Companies House
Partners:Nexthink, Fuze
What sets us apart from other System Implementers?:Reliable enterprise service management and automation service since 2010. We build your integrations.
Countries Covered: Western Europe
Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology

Raven Certified

2943 Reviews

ServiceNow Implementation

July 24, 2018 12:31 pm

5^{/ 5}

HR Software:  ServiceNow
Products Implemented: Other
Company Size: 1 – 5k Employees / Industry:  Government / Military
Regions in Scope:  Europe, Middle East & Africa
Level of Difficulty:  6
Reviewer Role: Consultant

Project Status: My company is currently implementing our project

Consultant Recognized: Ellie Klienworth
Project(s) in Scope: Initial deployment (Phase 1)

Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Need senior management mandate.

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