HR Software: Workday
Products Implemented: HCM (HR Core),Payroll
Company Size: 1 – 5k Employees / Industry: Business / Professional Services
Regions in Scope: North America
Level of Complexity: 8
Reviewer Role: Decision Maker
Consultant Recognized: Cameron Larkin
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 3 out of 5
Responsiveness 3 out of 5
Quality of Consultants 2 out of 5
Flexibility / Adaptability 3 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure prior to determining implementation partner, that they bring the PM and consultants to the meetings. This will help determine competency, cultural fit, and ensure there is nothing lost in translation from Proposal to implementation.