HR Software: Cornerstone
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Compensation
Company Size: 0 – 1,000 Employees / Industry: Computers (Hardware, Desktop Software)
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity: 6
Reviewer Role: Project Leader
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 2 out of 5
Responsiveness 1 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 1 out of 5
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Need a vendor “Success Partner” from inception as an ally for Customer when implementation partner is not responsive, nor focused on customer needs. the gap is when Sales hands off to implementation partner, then AFTER implementation the “Client Success person” comes into the picture- and things are already configured. there was no “Long-term relationship” vendor advocate between customer and implementation partner. client success should begin in the Sales cycle and be continuously supported through the project.