HR Software: Oracle HCM
Products Implemented: HCM (HR Core), Recruiting / Onboarding, Payroll, Financials
Company Size: 20 – 50k Employees / Industry: Utilities
Regions in Scope: North America
Level of Complexity: 10
Reviewer Role: Project Team Member
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 1 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 2 out of 5
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 2x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
A concrete project timeline is needed with key check in points and a plan to keep the project on track in spite of change orders
Assure ample time is built in for UAT and assume there will be errors and fixes that need to be done (build time in for this).
It is essential that all key stakeholders at the operations level be included in requirement gathering not just high level management. Important details can be missed requiring significant delays and change orders.
Don’t assume your partner always has the right answer and be sure to challenge them