HR Software: Workday
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size: 1 – 5k Employees / Industry: Media / Printing / Publishing
Regions in Scope: North America
Level of Complexity: 6
Reviewer Role: Decision Maker
Consultant Recognized:
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services,Managed Payroll Services
Systems Expertise 5 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
1. Be as precise on your scope as possible upfront.
2. Plan for changes (they always happen in an effort this long)
3. Do not take the guided tour – ask questions, immerse yourself (this is YOUR project!).
4. Have project leadership (sponsors, execs) involved upfront and keep them informed along the way – no surprises!
5. Do NOT shortcut change management or testing
6. Do NOT work in silos – ensure all workstreams are communicating.