“They took the time to scope out our project and help us streamline processes. They are a true partner in that they help implement best practice for industry standards.”
HR Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 5 – 10k Employees / Industry: Manufacturing
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America
Level of Complexity: 8
Reviewer Role: Project Team Member
Consultant Recognized: Michiel Jongsma
Partner: Exaserv
Project(s) in Scope: Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services
Systems Expertise 4 out of 5
Implementation Process 5 out of 5
Responsiveness 5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Less than the time we expected!
Cost vs. Expectations: Less than we budgeted!
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Exaserv is an amazing implementation partner. We used them last year for our goals and performance module and it was an awesome experience. We are currently implementing recruiting and the project is going well. I would highly recommend Exaserv as an implementation partner, they really take the time to get to know your organization.