HR Software: SAP SuccessFactors
Products Implemented: Recruiting / Onboarding
Company Size: 20 – 50k Employees / Industry: Manufacturing
Regions in Scope: North America
Level of Complexity: 3
Reviewer Role: System architect
Project(s) in Scope: Add-on deployment (Phase 2, and not in the original SOW)
Systems Expertise 1 out of 5
Implementation Process 3 out of 5
Responsiveness 2 out of 5
Quality of Consultants 1 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.25x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Make sure the partner actually knows the modules being deployed and how they fit into the overall enterprise architecture. Make sure the partner has complete transparency as to who is responsible for any point of integration and the work related to it. This was not done and data integrity issues were injected into the enterprise data and systems. The internal team ended up building all integrations and fixing issues caused by the poor knowledge of the consulting partner.