HR Software: SAP SuccessFactors
Products Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 10 – 20k Employees / Industry: Construction / Home Improvement
Regions in Scope: North America
Level of Complexity: 5
Reviewer Role: Decision Maker
Consultant Recognized:
Partner:HR Path
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 4 out of 5
Responsiveness 4 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 5 out of 5
SPEED & COST
Speed vs. Expectations: Right on schedule!
Cost vs. Expectations: Exactly what we budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
The biggest learning experience we had was the need to clearly understand our processes, before implementing a system to enable these processes. Also we could have taken more time to understand the full, potential capabilities of the system so that we could ask specific, targeted questions to our SI partner.