ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Food Service
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Mike Nugent and Ryan Hill
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  3 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 4 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
There’s a lot of HW to be done before meeting with the partners and they are not part of UKG.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core)
Company Size:  0 – 1,000 Employees  /  Industry:  Manufacturing
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Mike Nugent
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Any additional time would love to be spent on security settings and adjustments in system

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,PPS (Post Production Support)
Company Size:  0 – 1,000 Employees  /  Industry:  Education
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Mike Nugent
Project(s) in Scope:  Optimization / Ongoing support services

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
They can pretty much figure your needs out with the right information.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Project Team Member

Consultant Recognized:  Mike Nugent
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Nothing really. They kept us on track explaining everything as we went along.

ERP Area: HR/Human Capital Management
Software:  UKG (Ultimate Software)
Products Implemented:  HCM (HR Core),Recruiting / Onboarding,Payroll
Company Size:  0 – 1,000 Employees  /  Industry:  Engineering / Architecture
Regions in Scope:  North America
Reviewer Role:  Project Leader

Consultant Recognized:  Jay Rizzo
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work precisely

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I have implemented UKG (formerly Ultipro) 3 times before this one and this was by far the BEST due to the relationship built with HCMPACT

ERP Area: HR/Human Capital Management
Software:  Ultimate Software
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Benefits,Payroll,Employee Surveys / Sentiment,Employee Case Management
Company Size:  1 – 5k Employees  /  Industry:  Other
Regions in Scope:  North America
Reviewer Role:  Decision Maker

Consultant Recognized:  Jay Rizzo and Scott Showers
Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW)

Systems Expertise  5 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 5 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  2x time expected
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
No change

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
I believe having an implementation partner like HCMpact who has strong HR/Payroll consultants who also understand the software is essential to getting it right and maximizing the value of the system. Knowing how to get the system to do what you need is invaluable and save so much time and frustration in the long run. HCMpact were brilliant at helping us find ways to accomplish what we need in our system even if that specific function isn’t available.