ERP Area: HR/Human Capital Management
Software: SAP SuccessFactors
Products Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Compensation
Company Size: 20 – 50k Employees Industry: Food & Beverage
Regions in Scope: Europe, Middle East & Africa
Level of Complexity: 9
Reviewer Role: Decision Maker
Project(s) in Scope: Initial deployment (Phase 1)
Systems Expertise 3 out of 5
Implementation Process 1 out of 5
Responsiveness 3 out of 5
Quality of Consultants 3 out of 5
Flexibility / Adaptability 4 out of 5
SPEED & COST
Speed vs. Expectations: 1.5x the time we expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Implementation partner:
– Our scope was probably something that our implementation partner had never done before, hence the timeline / cost exceeded our expectations.
– The implementation partner staffed some external resources, which led to some challenges in the project execution
– Project management was not up to the expected level, probably partly due to lack of experience on similar scope
SAP
– SAP recommended us to use their brand new HCI (Hana Cloud Integration) technology. We realized during the project that part of the recommended solution was not operational at all.
– SAP had also probably low or no experience of customers implementing so many modules (including Employee Central) at the same time