Software: SAP SuccessFactors
Modules Implemented: HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 10 – 20k Employees / Industry: Pharmaceutical / Chemical
Regions in Scope: Asia Pacific & Japan,Europe, Middle East & Africa,North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Phase 3: Optimization / Ongoing support services,Training
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Systems Expertise 3 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 3 (out of 5)
SPEED & COST
Speed vs. Expectations: 2x time expected
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team