Software: SAP SuccessFactors
Modules Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding
Company Size: 1 – 5k Employees / Industry: Manufacturing
Regions in Scope: Europe, Middle East & Africa
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW),Phase 3: Optimization / Ongoing support services
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Were there any integrations that were particularly important or problematic?
Big problem
Systems Expertise 3 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 2 (out of 5)
Flexibility / Adaptability 3 (out of 5)
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 1.75x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
Team changed a lot
What “Lessons Learned” would you provide to others implementing with this partner / software?
– Set and review your process before you start
– Train your team on the system before
– Have a separate Advisor