Originating Consulting Firm: Appirio
Software: Cornerstone
Modules Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 0 – 1,000 Employees / Industry: Accounting
Regions in Scope: Asia Pacific & Japan,North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 2: Add-On Project (e.g. new module and/or something not originally in the SOW)
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Were there any integrations that were particularly important or problematic?
Data didn’t flow from our source system as intended. We did a lot of manual data uploading.
Systems Expertise 5 (out of 5)
Implementation Process 3 (out of 5)
Responsiveness 2 (out of 5)
Quality of Consultants 2 (out of 5)
Flexibility / Adaptability 2 (out of 5)
SPEED & COST
Speed vs. Expectations: 2x time expected
Cost vs. Expectations: 1.25x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner did not identify issues that came up during implementation and we had some change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Be involved in every step of gathering requirements so that clear expectations are outlined and achieved.