Software: Cornerstone
Modules Implemented: Talent Management (Learning, Performance, Succession Planning, Social Collaboration)
Company Size: 0 – 1,000 Employees / Industry: Finance / Banking / Insurance
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live,Training
Did you get the business value that you thought you would achieve from this project?
Some of our goals were achieved, but not all
Systems Expertise 4 (out of 5)
Implementation Process 4 (out of 5)
Responsiveness 3 (out of 5)
Quality of Consultants 3 (out of 5)
Flexibility / Adaptability 3 (out of 5)
SPEED & COST
Speed vs. Expectations: 1.75x the time we expected
Cost vs. Expectations: 1.5x cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation
Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team
What “Lessons Learned” would you provide to others implementing with this partner / software?
We had some road blocks with the Consulting Vendor skills and quality of work. It is important to clearly state your expectations upfront.