Software: Oracle HCM Cloud
Modules Implemented: HCM (HR Core),Payroll
Company Size: 10 – 20k Employees / Industry: Healthcare / Medical
Regions in Scope: North America
Reviewer Role: Project Team Member
Project(s) in Scope: Phase 1: Initial Implementation / Go-Live
Did you get the business value that you thought you would achieve from this project? No
Were there any integrations that were particularly important or problematic?
From legacy system (Lawson) for conversion and Kronos for time & effort and Absence Management.
Systems Expertise 4 (out of 5)
Implementation Process 1 (out of 5)
Responsiveness 4 (out of 5)
Quality of Consultants 2 (out of 5)
Flexibility / Adaptability 4 (out of 5)
SPEED & COST
Speed vs. Expectations: 4x+ time expected
Cost vs. Expectations: 4x+ cost budgeted
SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner under-quoted the project and we had multiple change orders
Was the implementation team who actually performed the work the same team that was proposed?
No change
What “Lessons Learned” would you provide to others implementing with this partner / software?
Get the business involved from the beginning. Have a qualified Project manager that understands the vendor. Both NRC and OCS have provided us with consultants that do not understand Oracle HCM. But we also had one or two that were excellent.