ERP Area: HR/Human Capital Management
Software:  SAP SuccessFactors
Products Implemented:  HCM (HR Core),Talent Management (Learning, Performance, Succession Planning, Social Collaboration),Recruiting / Onboarding,Payroll
Company Size:  20 – 50k Employees  /  Industry:  Agriculture / Forestry / Fishing
Regions in Scope:  Asia Pacific & Japan,Europe, Middle East & Africa,North America,South Asia
Reviewer Role:  Project Leader

Consultant Recognized:  Yves van Gool
Partner: Exaserv
Project(s) in Scope:  Initial deployment (Phase 1)

Systems Expertise  4 out of 5
Implementation Process  5 out of 5
Responsiveness  5 out of 5
Quality of Consultants 4 out of 5
Flexibility / Adaptability 5 out of 5

SPEED & COST
Speed vs. Expectations:  Right on schedule!
Cost vs. Expectations: Exactly what we budgeted

SCOPING ACCURACY:
How well did your implementation partner scope the work and understand your needs during the pre-sales process?
Partner scoped and quoted the work well, but our needs changed during implementation

Was the implementation team who actually performed the work the same team that was proposed?
Slight change in team

What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
Our major lessons learned were:
– understand positions and data synchronization better before making a decision one way or another
– if you build workflows, understand the effort level to maintain
– don’t put every data set on the employee record if you can pull via a report
– data loads take twice as long as you think!

We actually had a very successful project. We had a great team, global group and dedication. This was THE core HR project of our global organization, thus lots of support and momentum. The consulting company was flexible and attentive, yet also spoke up when we tried to go around best practice (we encouraged them to keep us “in the best practice lane”).