Crossfuze is an award-winning global ServiceNow Elite partner. For 20+ years, Crossfuze has delivered superior business outcomes for their customers through innovative workflow design and technology that accelerates their customers’ ability to continuously improve and adapt to change. Their go-to-market maturity has consistently led the pack in the ServiceNow partner ecosystem, and their customer satisfaction scores remain the envy of their competitors.

With recent ServiceNow awards including the #1 Customer Satisfaction Award, Global Accelerated Growth Partner, and Fastest Growth European Partner, Crossfuze has a proven track record for delivering customer success as a habit.

Crossfuze is headquartered in Minneapolis, Minnesota with offices and staff across North America, the United Kingdom, and Southeast Asia.

New to ServiceNow?
Ask us about Smart Launch for ServiceNow ITSM, 30-day go live at a fixed price plus a 90-day post-implementation guarantee. We also offer complimentary Business Case Development and Roadmap Audit and Recommendation Services.

Already Have ServiceNow?
Ask us about our SMART SAM and SMART PPM offerings to deliver even more value out of your ServiceNow investment. Or, if you need robust and reliable admin support to address end-users’​ daily platform requests, ask us about Crossfuze ManagedNow.

  • Industry Verticals Served:Energy & Natural Resources, Financial & Professional Services (Banking/Insurance), Consumer Industries (Agribusiness / Consumer Products / Fashion/ Life Sciences / Retail), Discrete Industries (Aerospace / High Tech / Automotive), Government, Healthcare, Higher Education, Hospitality, K-12, Life Sciences, Manufacturing, Media, Non-profit, Services Industries (Airlines / Communications / Engineering / Sports / Sports / Entertainment / Travel), Public Services, Technology
  • ServiceNow Awards / Designation:ServiceNow Elite Partner, #1 Customer Satisfaction Award, Global Accelerated Growth Partner, and Fastest Growth European Partner
  • # of ServiceNow Projects Completed:2,500+ implementations
  • Countries Covered:NOAM, Western Europe, Rest of Europe, APJ

    21 Reviews for Crossfuze

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management,IT Asset Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Asset Management
    Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Alex Bones

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 4 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change to some resources

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Crossfuze has been a great partner and takes time to understand our needs. We have only had one incident were we struggled a little with a tech assigned to our project, but I think they were new. Generally we have received the same techs and this helps greatly as they get to know and understand our environment. They are good about reviewing what they did and providing the documentation we require to continue to support the enhancements they have provided for us. Regular communications to track our needs. They are an extension of our team. Crossfuze provides quality work and technicians.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management
    Company Size:  1 – 5k Employees  /  Industry:  Agriculture / Forestry / Fishing
    Reviewer Role:  Project Leader

    Platform Expertise: 5 out of 5
    Implementation Process: 4 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    No change, we have the same people on projects

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We have had some positive results with Crossfuze and our projects/issues are well communicated.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management & IT Asset Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Asset Management
    Company Size:  10 – 20k Employees  /  Industry:  Education
    Reviewer Role:  Project Leader

    Consultant Recognized:  Jeff Nelson

    Platform Expertise: 4 out of 5
    Implementation Process: 4 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change to some resources

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    It was not immediately clear that the Rapid Deploy implementation we opted for was limited to a handful of workflows and Catalog items. Once this was realized, Crossfuze worked with us to find a suitable middle ground, partially added to our COW, but also helping prepare our team to be self-sufficient in developing our own workflows and CIs. The result was a successful implementation meeting our Phase I objectives and scoring a solid ROI. The procurement process can be challenging for what we need and often needs to go through a reseller who is on an existing state contract. We were fortunate to contract with ServiceNow and Crossfuze through another partner.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management, IT Operations Management, IT Business Management & Customer Service Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Operations Management,IT Business Management,Customer Service Management
    Company Size:  10 – 20k Employees  /  Industry:  Other
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Tony Hutchinson

    Platform Expertise: 4 out of 5
    Implementation Process: 3 out of 5
    Responsiveness: 3 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner tends not to scope well upfront resulting in change orders during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change, we have the same people on projects

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    There were a lack of meeting minutes and follows up despite requesting them.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management, IT Operations Management,IT Business Management, IT Asset Management, HR Service Delivery & Custom Applications Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Operations Management,IT Business Management,IT Asset Management,HR Service Delivery,Custom Applications
    Company Size:  5 – 10k Employees  /  Industry:  Healthcare / Medical
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Alex Hazlett

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    No change, we have the same people on projects

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We’re very happy overall. Competency, quality, & honesty–those seem simple, but they’re sadly difficult to find.

    Was this review ...?

    Raven Certified

    2939 Reviews

     ServiceNow IT Service Management & Customer Service Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,Customer Service Management
    Company Size:  0 – 1,000 Employees  /  Industry:  Internet
    Reviewer Role:  Project Leader

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change, we have the same people on projects

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The team was great to work with. They were very knowledgeable of ServiceNow and how to configure it to meet our needs. They are a knowledgable certified partner.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow  IT Business Management & IT Asset Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Business Management,IT Asset Management
    Company Size:  5 – 10k Employees  /  Industry:  Education
    Reviewer Role:  Project Team Member

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change, we have the same people on projects

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The Crossfuze project team did a great job. They have experience in migrating other customers to ServiceNow.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management, IT Operations Management, IT Business Management, IT Asset Management, Governance Risk Compliance & HR Service Delivery Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Operations Management,IT Business Management,IT Asset Management,Governance Risk Compliance (GRC),HR Service Delivery
    Company Size:  0 – 1,000 Employees  /  Industry:  Healthcare / Medical
    Reviewer Role:  Project Leader

    Consultant Recognized:  Allay Beraki

    Platform Expertise: 4 out of 5
    Implementation Process: 4 out of 5
    Responsiveness: 3 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes the work well but there’s sometimes room for improvement

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change to some resources

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    I have had nothing but positive experiences with the Crossfuze staff. They have expertise and are responsive.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management
    Company Size:  1 – 5k Employees  /  Industry:  Education
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Ricardo Sanchez

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change, we have the same people on projects

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Crossfuze was a very great team to work with. They took extra steps to answer questions regarding the product on ways to solve problems. They delivered services as expected in a smooth and efficient manner.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management, IT Asset Management, HR Service Delivery & Custom Applications Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Asset Management,HR Service Delivery,Custom Applications
    Company Size:  5 – 10k Employees  /  Industry:  Telecommunications
    Reviewer Role:  Project lead/builder

    Consultant Recognized:  Javier Coronado/Matt Craig

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change to some resources

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    First a caveat – the dates indicated include our work with Virteva, as they were who we started working with prior to their acquisition by Crossfuze. Prior to the acquisition, we worked with a smaller number of developers, so they were very familiar with our instance/requirements/builds. After acquisition, the talent pool grew, which was good, but there was a much larger learning curve. This was understandable under the circumstances. That said, for the most part, I appreciate their professionalism and expertise (knowledge of the platform, expertise, professionalism, familiarity with our instance).

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management, IT Asset Management, Security Operations (SecOps), HR Service Delivery & Custom Applications Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Asset Management,Security Operations (SecOps),HR Service Delivery,Custom Applications
    Company Size:  5 – 10k Employees  /  Industry:  Finance / Banking / Insurance
    Reviewer Role:  Decision Maker

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    No change, we have the same people on projects

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The Crossfuze team has been very knowledgeable and worked well with all Finastra resources in a timely manner. They were able to apply good business and technical knowledge to help navigate.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Operations Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Operations Management
    Company Size:  10 – 20k Employees  /  Industry:  Manufacturing
    Reviewer Role:  Project Team Member

    Consultant Recognized:  Alexander Bones

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  2x time expected
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    Our team changes a lot, little to no consistency

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    We are looking for more of a partner to help us make right decisions on enhancements to our SN processes instead of just doing what we ask. We don’t have an issue with someone telling us that you can do it THAT way, but for future upgradability, THIS would be a better option. Crossfuze listens and adjusts to our needs, improving the relationship as we go.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management, IT Operations Management, IT Business Management IT Asset Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Operations Management,IT Business Management,IT Asset Management
    Company Size:  0 – 1,000 Employees  /  Industry:  Finance / Banking / Insurance
    Reviewer Role:  Project Leader

    Consultant Recognized:  Pritesh Gir

    Platform Expertise: 4 out of 5
    Implementation Process: 4 out of 5
    Responsiveness: 4 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 4 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scopes and quotes projects well, but our needs change during projects

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change to some resources

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Crossfuze provided great support and guidance from knowledgeable consultants.
    Crossfuze were very accommodating when the project was delayed from our side due to the emergency pandemic situation. They provided platform Knowledge and project management.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management
    Company Size:  5 – 10k Employees  /  Industry:  Healthcare / Medical
    Reviewer Role:  Consultant

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Crossfuze was very knowledgeable, timely, were easy to work with and had good communication.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Operations Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Operations Management
    Company Size:  0 – 1,000 Employees  /  Industry:  Other
    Reviewer Role:  Project Leader

    Consultant Recognized:  Arun Gupta

    Platform Expertise: 4 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Less than we budgeted!

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Crossfuze was speedy and to the point and had good communication.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management & Customer Service Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,Customer Service Management
    Company Size:  0 – 1,000 Employees  /  Industry:  Internet
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Howard Austin

    Platform Expertise: 5 out of 5
    Implementation Process: 4 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: 1.75x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  For the most part, yes

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Crossfuze was very patient with our changes to people within our organization on this project.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management
    Company Size:  1 – 5k Employees  /  Industry:  Government / Military
    Reviewer Role:  Project Leader

    Consultant Recognized:  Jeff Nelson

    Platform Expertise: 4 out of 5
    Implementation Process: 4 out of 5
    Responsiveness: 4 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 3 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Jeff Nelson and Bobby Douglas were awesome to work with. We were a little underwhelmed with the quality of PM at first, but it improved The same can be said for the education seminar, as the presenter did not fully understand our organization or implementation particulars. We alerted Russ and he improved the situations immediately. Crossfuze is responsive and experienced.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management & Custom Applications Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,Custom Applications
    Company Size:  10 – 20k Employees  /  Industry:  Food Service
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Nick McGillivray

    Platform Expertise: 4 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 4 out of 5
    Quality of Consultants: 4 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    Slight change in team

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Crossfuze was very professional and we would highly recommend them.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management, IT Business Management, Governance Risk Compliance Implementation

    5/ 5

    Software:  ServiceNow
    Products Implemented:  IT Service Management,IT Business Management,Governance Risk Compliance (GRC)
    Company Size:  1 – 5k Employees  /  Industry:  Internet
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Darwin Nielsen and Anthony Jaikissoon

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Less than the time we expected!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    SmartLaunch was a great program. Darwin, Anthony and Colin were fantastic to work with.

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management Implementation

    Software:  ServiceNow
    Products Implemented:  IT Service Management
    Company Size:  0 – 1,000 Employees  /  Industry:  Legal
    Reviewer Role:  Project manager and influencer

    Consultant Recognized:  Sam Prus

    Platform Expertise: 5 out of 5
    Implementation Process: 5 out of 5
    Responsiveness: 5 out of 5
    Quality of Consultants: 5 out of 5
    Flexibility / Adaptability: 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  Right on schedule!
    Cost vs. Expectations: Exactly what we budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work precisely

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    Is this partner helping you to deliver the value of ServiceNow that you anticipated?  Absolutely

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    The people we dealt with really understood what we needed. They were knowledgeable about the industry and the product Consultants who know what they are doing, bring value to all meetings and making sure we get best value from the system

    Was this review ...?

    Raven Certified

    2939 Reviews

    ServiceNow IT Service Management Implementation

    4/ 5

    ERP Area: ITSM/IT Service Management
    Software: ServiceNow
    Products Implemented:  IT Service Management
    Company Size:  1 – 5k Employees  /  Industry:  Education
    Regions in Scope:  North America
    Reviewer Role:  Decision Maker

    Consultant Recognized:  Jeff Nelson
    Project(s) in Scope:  Initial deployment (Phase 1),Add-on deployment (Phase 2, and not in the original SOW),Optimization / Ongoing support services

    Systems Expertise  4 out of 5
    Implementation Process  4 out of 5
    Responsiveness  5 out of 5
    Quality of Consultants 4 out of 5
    Flexibility / Adaptability 5 out of 5

    SPEED & COST
    Speed vs. Expectations:  1.25x the time we expected
    Cost vs. Expectations: 1.25x cost budgeted

    SCOPING ACCURACY:
    How well did your implementation partner scope the work and understand your needs during the pre-sales process?
    Partner scoped and quoted the work well, but our needs changed during implementation

    Was the implementation team who actually performed the work the same team that was proposed?
    No change

    What “Lessons Learned” would you provide to others implementing with this partner / software? What else would you tell us about your project experience?
    Across the board, regardless of the partner or ITSM software, it is critical to have your processes known and in place. In particular the workflows(s) for services and escalation teams. It is also very helpful to understand the software platform (admin training) prior to implementing. It saves a lot of explanation and will reduce time and confusion during implementation.

    Was this review ...?

    Rate us and Write a Review

    Your rating for this partner

    angry
    crying
    sleeping
    smily
    cool
    Browse

    Your review is recommended to be at least 140 characters long

    SiteLock